Returns & Exchanges

We want you to be stoked on your Neff gear, which is why we offer a 30-day return window for all unwashed and unworn items. If your new headwear or apparel doesn't meet your expectations, our hassle-free process ensures you can get back to the slopes or the streets in no time.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the pre-paid UPS shipping label provided at the end of the return request process.

• 3.
  Pack It Up

  Place your items in their original packaging, include the packing slip, and securely tape the return label to the outside of the box.

• 4.
  Drop and Ship

  Drop your package off at any authorized UPS location; your refund or exchange will be processed within 5-7 business days of receipt.